Increasing revenue, reducing operating costs, and improving patient satisfaction while maintaining industry compliance was paramount to our HME customer; however, the ability to achieve these goals was limited by laborious, manual processes. They were struggling to achieve their true potential for scale and began searching for a document management and automation solution. This HME company had several challenges that are common across the home healthcare industry:
"Nothing falls through the cracks. We would never be able to process the volume we process now without onPhase."
MARC | onPhase Administrator, Florida-Based HME Company
With onPhase providing process automation, document management, and business analytics solutions, the company was able to reduce the risk of claim denials, remove the burden of compliance, and increase its profitability. They integrated the software with existing systems so that onPhase became the single source for them to gain complete control and management of their operational, financial, and back-end administrative processes from patient intake to claims processing.
This resulted in a 260% increase in productivity and increased patient volume from 150,000 to 500,000, without the need for additional labor. In addition, 65-90 users can now simultaneously access workflows, processing upwards of 70,000 documents per day.