The Problem
Before onPhase, each rooftop handled accounts payable differently. Invoices were processed manually, stored locally, and routed for approval without any way to confirm that the right people had reviewed them.
With no shared system in place, the finance team couldn’t easily track invoice status or step in when issues arose. Credit holds were sometimes discovered too late, slowing down parts operations and impacting customer service.
Processing such a high volume of invoices across many rooftops made inconsistencies harder to manage. Some rooftops trained staff differently or relied on local processes that were invisible to corporate, making audits, reporting, and cross-location support a constant challenge. Without standardized workflows, delays, missed approvals, and duplicate payments could easily occur.
They needed a platform that could unify processes across all rooftops, provide real-time insight, and connect seamlessly with Excede.
onPhase's Impact
Today, Bruckner’s Truck & Equipment runs a consistent, centralized AP process that gives the entire team better visibility and control.
Every location now follows the same workflow for routing, approving, and processing invoices. Approvals are easy to track, and each step is automatically documented. Manual work has been reduced, and common errors have been eliminated.
Rooftops can also step in to help each other when needed. If one location is short-staffed, another can pick up where things left off. Everything is accessible in one place, and no one has to guess where a document is or mail paper copies back and forth.
Visibility has improved across the board. The finance team can now see which invoices have been approved, which are still pending, and where things stand at month-end. Payment tracking is also more straightforward. Teams can see whether a payment is scheduled, sent, or cleared, which helps answer vendor questions faster and keeps everyone aligned.
The partnership with onPhase has been a key part of the transformation. The team received hands-on support during implementation, with customized training and quick resolution of support needs, which was a clear upgrade from past vendor experiences.
Now, Bruckner’s Truck & Equipment has the scalable infrastructure and real-time visibility to support continued growth. What used to slow them down is now helping them move faster, making it easier to integrate new acquisitions while keeping operations running smoothly.
