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Do I need to download anything?
You don't, because Slack opens right in your browser, which means there's nothing to install and nothing to send to IT for approval. If your team already has the Slack app, you can join from there instead.
What happens in there week to week?
A Procede dealership brings a topic, other dealerships weigh in with how they handle it, and the onPhase team answers what comes up along the way. In between, people drop questions whenever something lands on their desk, which is what most of the room uses it for.
How many emails am I signing up for?
You'll get one newsletter and nothing else, because everything else happens in Slack, where you read what's useful to you and skip the rest.
Is this where I go when something breaks?
It isn't, and that's on purpose, because anything urgent still goes to your Customer Success Manager and the onPhase support team exactly the way it does today. Bring the community the questions that don't need a ticket behind them, like how another dealership handles a process, or what the product team is working on next.
What does it cost?
Nothing at all, because the community comes with your onPhase subscription.
Who sees what I post?
Only the other members, since onPhase keeps the room closed to everyone outside it, so what you share there stays there.
